This course explains how to measure and improve the performance of your employees using well defined KRAs and KPIs. This will help in assessing their individual performance along with organizational growth.
Key Outcomes of the Course:
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How to design KRA and KPI of employees?
Requirement of KRA and KPIs in business
How KRA and KPIs help in the development and succession planning of employees?
List of KRA and KPIs for all departments in an organisation
How to review KPIs?
And many more
Syllabus
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1. Introduction
2. Process Setting of KRA/KPI
3. How to Design KRAs and KPIs?
4. KRAs and KPIs for Sales
5. KRAs and KPIs for Finance & Accounting
6. KRAs and KPIs for HR
7. KRAs and KPIs for Marketing
8. KRAs and KPIs for Digital Marketing
9. KRAs and KPIs for Customer Service
10. KRAs and KPIs for Procurement
11. KRAs and KPIs for Quality
12. KRAs and KPIs for Manufacturing
13. KRAs and KPIs for Logistics
14. Review & Feedback Mechanism
15. Development and Succession Planning
16. Summary
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