Stone River Elearning – Conflict Resolution

Stone River Elearning – Conflict ResolutionThe Law of Win/Win says, “Let’s not do it my way or your way but the best way.”At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:Negotiate, adjudicate, and mediate to mitigate disputesConflict resolution theories and modelsDeal with anger, contain your emotions, and resolve conflicts with factsResolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!Course CurriculumModule One: Getting StartedConflict Resolution (0:37)Getting Started (1:18)Module Two: An Introduction to Conflict ResolutionAn Introduction (3:54)Introduction Case Study (0:37)Module Two: Review QuestionsModule Three: The Thomas-Kilmann InstrumentC R Styles with TKI (4:18)C R Styles with TKI Case Study (0:44)Module Three: Review QuestionsModule Four: Creating an Effective AtmosphereCreating an Effective Atmosphere (4:09)Creating an Effective Atmosphere Case Study (0:36)Module Four: Review QuestionsModule Five: Creating Mutual UnderstandingCreating a Mutual Understanding (3:00)Creating a Mutual Understanding Case Study (0:36)Module Five: Review QuestionsModule Six: Focusing on Individual NeedsFocusing on Individual & Shared Needs (4:02)Focusing on Individual & Shared Needs Case Study (0:39)Module Six: Review QuestionsModule Seven: Getting to the Root CauseGetting to the Root Cause (4:50)Getting to the Root Cause Case Study (0:43)Module Seven: Review QuestionsModule Eight: Generating OptionsGenerating Options (2:59)Generating Options Case Study (0:40)Module Eight: Review QuestionsModule Nine: Building a SolutionBuilding a Solution (4:05)Building a Solution Case Study (0:36)Module Nine: Review QuestionsModule Ten: the Short Version of the ProcessThe Short Version of the Process (3:35)The Short Version of the Process Case Study (0:36)Module Ten: Review QuestionsModule Eleven: Additional ToolsAdditional Tools (2:54)Additional Tools Case Study (0:39)Module Eleven: Review QuestionsClosing (0:20)