Stone River Elearning – Customer Service“It takes months to find a customer, one second to lose one.†– Vince LombardiCustomer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:Evaluate and anticipate different types of customer interactionsMaster in-person and over-the-phone clientele managementHandle irate customers and reading stress-triggering situations and determining the best outcomeGo the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human FunctioningDeal with situations in a holistic approachIt’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.Course CurriculumCustomer ServiceGetting Started (1:11)Who We Are and What We DoWho We Are and What We Do (7:01)Who We Are and What We Do Case Study (0:29)Module Two: Review QuestionsEstablishing Your AttitudeEstablishing Your Attitude (8:44)Establishing Your Attitude Case Study (0:48)Module Three: Review QuestionsIdentifying and Addressing Their NeedsIdentifying and addressing customer needs (8:48)Identifying and addressing customer needs Case Study (0:42)Module Four: Review QuestionsGenerating Return BusinessGenerating Return Business (7:04)Generating Return Business Case Study (0:39)Module Five: Review QuestionsIn-Person Customer ServiceIn-Person Customer Service (5:54)In-Person Customer Service Case Study (0:39)Module Six: Review QuestionsGiving Customer Service over the PhoneGiving Customer Service Over The Phone (6:48)Giving Customer Service Over The Phone case Study (0:33)Module Seven: Review QuestionsProviding Electronic Customer ServiceProviding Electronic Customer Service (5:44)Providing Electronic Customer Service Case Study (0:30)Module Eight: Review QuestionsRecovering Difficult CustomersRecovering Difficult Customers (6:53)Recovering Difficult Customers Case Study (0:35)Module Nine: Review QuestionsUnderstanding When to EscalateUnderstanding When to Escalate (5:33)Understanding When to Escalate Case Study (0:33)Module Ten: Review QuestionsTen Things You Can Do To WOW Every TimeTen Things You Can Do to WOW Customers (2:40)Ten Things You Can Do to WOW Customers Case Study (0:30)Module Eleven: Review QuestionsClosing (0:20)
