Stone River Elearning – Customer Service

Stone River Elearning – Customer Service
“It takes months to find a customer, one second to lose one.” – Vince Lombardi
Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:

Evaluate and anticipate different types of customer interactions
Master in-person and over-the-phone clientele management
Handle irate customers and reading stress-triggering situations and determining the best outcome
Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
Deal with situations in a holistic approach

It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.

Course Curriculum

Customer Service

Getting Started (1:11)

Who We Are and What We Do

Who We Are and What We Do (7:01)
Who We Are and What We Do Case Study (0:29)
Module Two: Review Questions

Establishing Your Attitude

Establishing Your Attitude (8:44)
Establishing Your Attitude Case Study (0:48)
Module Three: Review Questions

Identifying and Addressing Their Needs

Identifying and addressing customer needs (8:48)
Identifying and addressing customer needs Case Study (0:42)
Module Four: Review Questions

Generating Return Business

Generating Return Business (7:04)
Generating Return Business Case Study (0:39)
Module Five: Review Questions

In-Person Customer Service

In-Person Customer Service (5:54)
In-Person Customer Service Case Study (0:39)
Module Six: Review Questions

Giving Customer Service over the Phone

Giving Customer Service Over The Phone (6:48)
Giving Customer Service Over The Phone case Study (0:33)
Module Seven: Review Questions

Providing Electronic Customer Service

Providing Electronic Customer Service (5:44)
Providing Electronic Customer Service Case Study (0:30)
Module Eight: Review Questions

Recovering Difficult Customers

Recovering Difficult Customers (6:53)
Recovering Difficult Customers Case Study (0:35)
Module Nine: Review Questions

Understanding When to Escalate

Understanding When to Escalate (5:33)
Understanding When to Escalate Case Study (0:33)
Module Ten: Review Questions

Ten Things You Can Do To WOW Every Time

Ten Things You Can Do to WOW Customers (2:40)
Ten Things You Can Do to WOW Customers Case Study (0:30)
Module Eleven: Review Questions
Closing (0:20)