Combat Nurse Bullying: Proven Strategies to Take Action – Theresa PuckettDescriptionThe sad reality is that nurse bullying is a distraction from patient care.We’ve likely all been there… Either as the target of nurse bullying or have been witness (perhaps a silent witness) to bullying taking place at work.It does seem contradictory that someone can be both a nurse and a bully. So why does it happen at such significant rates? If we understand the reasons why nurse bullies choose their victims, we can take steps to protect ourselves while at work. And if we can understand the reasons behind a co-worker’s actions, we are more likely to intervene in a way that generates the desired results.It is time now to take a stand. To stand up for yourself and others who have been disrespected, gossiped about, withholding expected patient information, or criticized in front of patients/families. Bullying can come in so many forms. In less than 90 minutes, you will learn proven strategies from expert Theresa Puckett PhD, RN, CNE, to help turn your department or unit in to a peaceful and enjoyable place to work.HandoutsManual – Combat Nurse Bullying: Proven Strategies to Take Action (1.25 MB) 62 Pages Available after PurchaseOutlineHistorical overview of bullying in nursingExpressions of bullyingSilenceViolenceMobbingExamplesFrom practice: Horizontal and vertical violenceFrom academia: Bullied students and faculty membersTheories of bullying in nursingGlasser’s Choice TheoryOppression TheoryNurse as Wounded HealerHow are the victims chosen?Individual factorsWorkplace characteristicsHow nursing values incite bullyingConsequences of bullingOn individualsOn organizationsAddressing bullying: Individual InterventionsRecognizing Super Nurses, Backstabbers and Green-with-Envy NursesBasics of “carefrontingâ€Common communication pitfalls and how to address themPhrases to form connectionsCommunication tools: IMPROVE, SBI, DESC and BEEAddressing bullying: Organizational InterventionsStop Bullying ToolkitNursing Incivility ScaleCivility Index DashboardFloat Survey questionsFuture directionsFacultyTheresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATORNurse EducatorCleveland State UniversityTheresa Puckett is a certified nurse educator who has held a variety of academic teaching appointments at the undergraduate and graduate levels. Currently, she works clinically as a nurse at The Cleveland Clinic and as an EMR Consultant for a large healthcare group. Dr. Puckett has taught lecture, clinical, and lab courses in addition to serving as a preceptor for nursing education graduate students.Dr. Puckett is a member of the National League for Nursing and served on the first CNE Certification Commission. She also served on the Educational Leadership Advisory Council for the Ohio League for Nursing. Theresa earned a BSN from Ursuline College, MSN and PhD from University of Akron and a postmasters certificate in nursing education from the University of Toledo. She has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation. She looks forward to sharing her best creative teaching/learning strategies with you!Disclosures:Financial: Theresa Puckett has an employment relationship with University Hospitals Richmond Medical Center; Euclid Hospital, Lutheran Hospital Cleveland Clinic Foundation; and Stark State College. She receives a speaking honorarium from PESI, Inc.Nonfinancial: Theresa Puckett is a member of the American Nurses Association; American Psychiatric Nurses Association; and American Psychological Association.
